Gain IT Service Catalog to Enable a Seamless Service Delivery

Maintain a centralized repository of detailed information on current IT services, aligned with a subset of the IT service provider’s service portfolio, serving as a reference for help desk tickets. This functions as a self-service platform where end users and IT technicians collaborate to handle requests efficiently, utilizing the information available in the service catalog for swift resolutions.

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Our Services

The team of professionals at Wireless Solution Company ensures that information in every catalog view remains pertinent to stakeholders, delivers catalogs in various formats, and conducts regular reviews for updates, changes, and retired features and functions.

Discover and Build

Utilize the extensive expertise of Wireless Solution Company to thoroughly comprehend your requirements through meticulous planning. Our team at Wireless Solution Company will align the service catalog project with your business objectives and identify key service indicators.

Service Level Agreement

Wireless Solution Company will establish a service level agreement for each service, evaluating the efficiency, effectiveness, and responsiveness of the Help Desk team.

Benefits

A service catalog streamlines and expedites communication between end users (both internal and external) and IT specialists, facilitating the resolution of issues.

Assured Compliance

The service catalog serves as a centralized platform for your organization to manage its list of services. Here, you can efficiently regulate the availability and versions of IT services, coordinate configurations, and oversee access permissions and privileges for individuals, groups, and departments.

Streamlined Communication

A robust service catalog serves as the primary contact platform for end users to access a comprehensive list of services, including their attributes such as SLAs, costs, versions, and service owners. This streamlines communication and accelerates the onboarding process.

Standardized Service Delivery

Link parameters to your services to ensure consistent service delivery company-wide. Consider scenarios such as employee onboarding, where you can bundle essential resources for new employees, such as a workstation, email account, and access to department-specific licensed software, as part of a service offering.

Expansive Capabilities

Integrate your service catalog with the self-service portal for incident management to enhance self-service capabilities and share knowledge articles. By extending service catalog classifications to incidents, IT technicians can effectively respond to incidents impacting business functions.

We have three projects with this
template and that is because we love the design, the large number of possibilities.

I recommend Mr. M Asif A Khan very highly for any position in the IT field that involves complexity and creativity, with high quality requirements. He is an exceptionally bright and hardworking person who will do his very best to do an outstanding job for whomever he works.

Ahmed Adil ( CPP , CPPM )

Procurement Manager at Dunkin Donuts KSA

I worked with Asif during the IT setup at Qatar National Bank. He was the key contact during the project, addressed all issues for the completion and fostered the execution of project on time. It was a pleasure working with him.

Alwaleed Alghamdi

AVP at Mitsubishi UFJ Financial Group Past, IT Manager Qatar National Bank

On Behalf of the Embassy of Indonesia, we would like to express our appreciation for your professional services, quality of work, and commitment for the following projects.